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DEALER
SPOTLIGHT |
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Bio-Kleen Marine & RV
Lake Havasu RV & Boat Storage
1808 Victoria Farms Rd
Lake Havasu City, AZ 86404
928.764.1961
Check our
BioKleen Dealer Locator
for a dealer near you. |
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PRIVACY STATEMENT |
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Information
Collection and Use
Bio-Kleen Products Inc., is the sole owner of the
information collected on this site. We will not sell, share,
or rent this information to others in ways different from
what is disclosed in this statement. BioKleen.com collects
information from our users at several different points on
our website.
Registration
In order to use this website, a user has the option of first
completing a registration form. During registration a user
is asked to give their contact information (such as name and
email address). This information is used to contact the user
about the services on our site for which they have expressed
interest. It is optional for the user to provide demographic
information (such as gender), but encouraged so we can
provide a more personalized experience on our site.
Order
We request information from the user on our order form. Here
a user must provide contact information (like name and
shipping address) and financial information (like credit
card number, expiration date). This information is used for
billing purposes and to fill customer's orders. If we have
trouble processing an order, this contact information is
used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user's hard drive
containing information about the user. Usage of a cookie is
in no way linked to any personally identifiable information
while on our site. Once the user closes their browser, the
cookie simply terminates. For instance, by setting a cookie
on our site, the user would not have to log in a password
more than once, thereby saving time while on our site. If a
user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in
some areas of our site. For example, the user will not be
able to participate in any of our Sweepstakes, Contests or
monthly Drawings that take place. Cookies can also enable us
to track and target the interests of our users to enhance
the experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site,
track user's movement, and gather broad demographic
information for aggregate use. IP addresses are not linked
to personally identifiable information.
Sharing
We will share aggregated demographic information with our
partners and advertisers. This is not linked to any personal
information that can identify any individual person.
We use an outside shipping company to ship orders, and a
credit card processing company to bill users for goods and
services. These companies do not retain, share, store or use
personally identifiable information for any secondary
purposes.
Links
This web site contains links to other sites. Please be aware
that we at Bio-Kleen Products Inc., are not responsible for
the privacy practices of such other sites. We encourage our
users to be aware when they leave our site and to read the
privacy statements of each and every web site that collects
personally identifiable information. This privacy statement
applies solely to information collected by this Web site.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for
contact information such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users
via surveys or contests. Participation in these surveys or
contests is completely voluntary and the user therefore has
a choice whether or not to disclose this information.
Information requested may include contact information (such
as name and shipping address), and demographic information
(such as zip code, age level). Contact information will be
used to notify the winners and award prizes. Survey
information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
Tell-A-Friend
If a user elects to use our referral service for informing a
friend about our site, we ask them for the friend's name and
email address Bio-Kleen Products Inc., will automatically
send the friend a one-time email inviting them to visit the
site. Bio-Kleen Products Inc., stores this information for
the sole purpose of sending this one-time email.
Security
This website takes every precaution to protect our users'
information. When users submit sensitive information via the
website, your information is protected both online and
off-line.
When our registration/order form asks users to enter
sensitive information (such as credit card number), that
information is encrypted and is protected with the best
encryption software in the industry - SSL. While on a secure
page, such as our order form, the lock icon on the bottom of
Web browsers such as Netscape Navigator and Microsoft
Internet Explorer becomes locked, as opposed to un-locked,
or open, when you are just 'surfing'.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users' information,
not just the sensitive information mentioned above, is
restricted in our offices. Only employees who need the
information to perform a specific job (for example, our
billing clerk or a customer service representative) are
granted access to personally identifiable information. Our
employees must use password-protected screen-savers when
they leave their desk. When they return, they must re-enter
their password to re-gain access to your information.
Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as
any time new policies are added, our employees are notified
and/or reminded about the importance we place on privacy,
and what they can do to ensure our customers' information is
protected. Finally, the servers that we store personally
identifiable information on are kept in a secure
environment.
If you have any questions about the security at our website,
you can send an email to:
service@biokleen.com
Safe Shopping Guarantee and Fair Credit Billing Act
We guarantee that every online transaction you make will be
100% safe. This means you pay nothing if unauthorized
charges are made to your card as a result of shopping at our
online store. Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of fraudulent
charges. If your bank does hold you liable for any of this
$50.00, We will cover the entire liability for you, up to
the full $50.00. We will only cover this liability if the
unauthorized use of your credit card resulted through no
fault of your own from purchases made while using the secure
server. In the event of unauthorized use of your credit
card, you must notify your credit card provider in
accordance with its reporting rules and procedures.
Special Offers
We send all new members a welcoming email to verify password
and username. Established members will occasionally receive
information on products, services, special deals, and a
newsletter. Out of respect for the privacy of our users we
present the option to not receive these types of
communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates.
Members are not able to un-subscribe from service
announcements, which contain important information about the
service. We communicate with the user to provide requested
services and in regards to issues relating to their account
via email or phone.
Correction/Updating Personal Information:
If a user's personally identifiable information changes
(such as your zip code), or if a user no longer desires our
service, we will endeavor to provide a way to correct,
update or remove that user's personal data provided to us.
This can usually be done at the member information page or
by emailing our Customer Support at service@biokleen.com.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having
their information used for purposes not directly related to
our site at the point where we ask for the information. For
example, our order form has an 'opt-out' mechanism so users
who buy a product from us, but don't want any marketing
material, can keep their email address off of our lists.
Users who no longer wish to receive our newsletter may
opt-out of receiving these communications by replying to
unsubscribe in the subject line in the email or email us at
service@biokleen.com
Users of our site are always notified when their information
is being collected by any outside parties. We do this so our
users can make an informed choice as to whether they should
proceed with services that require an outside party, or not.
Notification of Changes
If we decide to change our privacy policy, we will post
those changes on our Homepage so our users are always aware
of what information we collect, how we use it, and under
circumstances, if any, we disclose it. If at any point we
decide to use personally identifiable information in a
manner different from that stated at the time it was
collected, we will notify users by way of an email. Users
will have a choice as to whether or not we use their
information in this different manner. We will use
information in accordance with the privacy policy under
which the information was collected.
More
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Copyright © 2008 Bio-Kleen Products, Inc. All Rights Reserved.
High Performance Biodegradable
Non-Toxic Cleaners
810 Lake Street
Kalamazoo, Michigan 49001
Telephone: 800-240-5536
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