Experts On Cleaning Solutions

Shipping on Biokleen.com

When Will My Order Ship?

Every effort is made to ensure your order is processed and shipped within 1-3 business days of order. Please allow shipping time in addition to processing time. In the event there is an unforeseen delay, we will contact you via e-mail.

No Shipping Days and Holidays
There are some days and holidays throughout the year when there is no shipping service available:

Memorial Day
Labor Day
Thursday, Thanksgiving Day
Friday, day after Thanksgiving
Christmas Day, or previous or following weekday if falls on a weekend
New Years Day, or previous or following weekday if falls on a weekend

How Long is Shipping Time?
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times. Please allow adequate order processing time.

Will I Receive Tracking Information?
Once your order has been shipped you will receive your tracking number, shipping confirmation and expected delivery date via email. Once your order has been delivered you will also receive a delivery confirmation via email as well.

Shipping Costs

Costs for shipping are based on UPS and USPS pricing. Our site is integrated with UPS and USPS and checks shipping rates according to your specific order and shipping destination. We charge our cost for shipping, no handling or extra fees.

This allows you to:

Find accurate service and rate information
Compare total shipping charges for different UPS and USPS service levels
Save money by choosing the right shipping option that suits you

Shipping Options

UPS cannot ship to P.O. Boxes.

If you choose to ship your order via UPS they will not except a shipping address to a P.O. Box. Please choose USPS Priority to ship to a P.O. Box.

Canada Customers: Orders will be shipped via UPS Standard. There is a $10 Flat Rate Brokerage Fee at the time of delivery directly to UPS for all orders under $200. Orders valued over $200 have a brokerage fee based on value, starting at $45.60. You have the ability to call UPS ahead of time (1-800-742-5877) in order to pay these charges, eliminating the need for cash on delivery.

Items Damaged in Shipping

If your shipment appears to be damaged upon arrival to you, DO NOT ACCEPT the shipment. If, after opening your shipment, you find that you have received damaged or defective merchandise, please Contact Us within 5 days of receipt of delivery for a Return Authorization Number.